Shipping Policy

Processing Time

Most physical orders are processed and shipped from our US fulfillment within 2–5 business days. Subscription boxes (Dragon’s Hoard, Dice Arcana) ship on a published monthly cadence; the cutoff for each shipment is shown on the product page.

Digital products (Notion templates, PDFs, supplements) are delivered instantly via email and your customer account after purchase — no shipping is involved.

Shipping Rates & Carriers

Shipping rates are calculated at checkout based on your destination, the products in your order, and the shipping method you select. We typically ship via USPS, UPS, or another carrier appropriate for the destination. Carrier and rate options are shown before you confirm payment.

Domestic Shipping (United States)

We ship to all 50 US states, US territories, and APO/FPO/DPO military addresses. Standard delivery typically arrives within 3–7 business days after the order ships, depending on destination and carrier service level.

International Shipping

We ship internationally to most countries. Delivery times vary by destination and customs processing — typically 7–21 business days after the order ships.

Customs, duties, and taxes: International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping rates. Please check with your local customs office for an estimate before placing an order.

Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also view tracking information from your account dashboard at minvarpg.com/account/dashboard.

Lost, Damaged, or Undeliverable Packages

If your package is lost, damaged in transit, or returned to us as undeliverable, please contact us at sales@minvathemes.com within 30 days of the ship date so we can help resolve the issue. We may file a carrier claim, reship the order, or issue a refund at our discretion. We are not responsible for packages marked as delivered by the carrier but reported missing — in those cases please first contact your local carrier branch and check with neighbors.

Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If we are unable to deliver an order due to an inaccurate address, the customer is responsible for any reshipping fees.

Questions

For any shipping-related question, please email sales@minvathemes.com.