Refund Policy

We have a 30-day return policy on physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@minvathemes.com. Please note that returns will need to be sent to the following address: 

Minva Tabletop Design Co.
440 Monticello Ave Ste 1802
PMB 31142
Norfolk, Virginia 23510-2670 US

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@minvathemes.com.

Subscriptions (Dragon’s Hoard and Dice Arcana)
You can cancel a subscription at any time from your account dashboard — no call or email required. Cancellation stops future billing; it does not refund charges already made. Here is how refunds work for each plan type:

• Monthly plans: cancelling stops the next renewal. The current month’s box has already been paid for and will still ship; it is not refundable once its shipment has been processed.
• Prepaid plans (3, 6, or 12 months): cancelling turns off the renewal only — every box in your prepaid term still ships on schedule, and you will not be charged again. If you would instead like a refund for the boxes that have not shipped yet, contact us at sales@minvathemes.com: we will refund the unshipped full months of your term at the per-box rate you actually paid. Boxes that have already shipped are not refundable as part of a term refund, though the standard 30-day return policy above still applies to them individually.
• Gift subscriptions: the same rules apply. Refunds are issued to the purchaser’s original payment method, not to the gift recipient.
• Renewal charges: if a prepaid plan renews and you did not intend it to, contact us within 14 days of the renewal charge and before the first box of the new term ships, and we will refund the renewal in full.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies to subscription boxes too — if a box arrives damaged, we will replace the damaged items or the box.

Exceptions / non-returnable items
Certain types of items cannot be returned, like instant digital downloads.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For subscriptions shipped into the EU, the cooling-off period runs from delivery of the first box and covers the undelivered remainder of your term.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@minvathemes.com.